How do I return an item I purchased online?Ī. The returned items must be new, unworn, unwashed, with tags still attached. Yes, Online purchases can be returned by visiting one of our MIRROU stores. All returns must be made within 30 days of the date of purchase unless otherwise provided for by our Terms and Conditions. Any items that are returned must be in new and unworn condition with the tags still attached. We do not offer exchanges for online purchases. We apologise in advance if we keep you waiting.Ī. We do our best to respond within 2 business days, but there may be occasional backlogs during our busier periods. How long does it take Customer Service to reply?Ī. No, we do not ship to PO boxes as our delivery service requires a signature upon delivery.
Please note that it may take up to a day for the tracking number to be properly entered and displayed on our delivery service's system. When your order has been dispatched, we will send you a Shipping confirmation email with a link to our delivery service's website and a tracking number. All orders require a signature upon delivery. What kind of delivery service do you use?Ī. You can track your order with our courier service using the tracking number provided to you via email. However, your order may take longer if you live in the South Island or if you place your order on a weekend or public holiday. We aim to have all orders delivered within 3-5 working days from your date of purchase. How long will my purchase take to arrive?Ī.
#RETURN POST HASTE FREE#
We offer free shipping when you spend over $40 or more.įor purchases below $40, we charge a flat rate of $6.95. No, gift cards can only be redeemed in-store. Can I use a gift card to purchase an item online?Ī. No, gift cards can only be purchased in-store. Please make sure that all the details of your order are correct before it has been put through Q. Unfortunately, the fast paced nature of processing and dispatching our orders means we are unable to amend or alter an order once it has been placed. Can I change or cancel my order once it’s been placed?Ī. This means that we rarely restock items, as we prefer to focus on creating new products as we constantly pursue the newest looks and styles. MIRROU has been synonymous with fast fashion in New Zealand since 2013, and we live up to it by following and setting the latest trends. Do you restock products that are sold-out?Ī. There are also many benefits such as special offers and regular newsletters for active users. However we recommend that customers create an account, so you don’t have to enter your details every time you shop online. No, you can checkout as a guest when you shop with us. Do I need to create an account to shop online?Ī. All orders must be made directly from our online store. Unfortunately, we do not take orders over the phone.
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